[CLOSED] IT Support Technician

Application Deadline: August 7, 2022
 
The American Civil Liberties Union of Washington (ACLU-WA) is seeking an IT Support Technician for our Seattle office. This role will be responsible for providing internal technical support and taking an active role in the maintenance of ACLU-WA’s IT infrastructure. The position reports directly to the IT Director. The IT Department is responsible for providing a healthy and trustworthy platform for all staff working from the office and remotely. The ideal candidate will bring critical thinking, strategic, and operational expertise to the team.
 
This position will work with the IT Director and Deputy Director on new organization-wide policies and projects. These projects will cover all facets of ACLU of Washington’s network, servers, third party services, users, and mobile endpoints. This will include aiding in the evaluation and testing of new technologies and updates to existing systems to improve operational efficiency and meet the organization’s strategic goals. This role collaborates closely with the People Services team in facility management of the office space and providing technology aspects of HR processes.
 
 
OVERVIEW
The ACLU of Washington is a leader among state affiliates of the American Civil Liberties Union, the country's premier guardian of liberty. We work in courts, legislatures, and communities to protect and extend American rights to freedom, fairness, and equality. The ACLU is both nonprofit and nonpartisan. We have a staff of 45+ and are supported by more than 135,000 members, activists, and donors.
 
The ACLU of Washington is committed to ending racism in Washington State and throughout the country. This includes how we work with each other, and with our partners and allies in the communities we serve. We are committed to bringing anti-racism to all aspects of ACLU-WA's internal and external functions, including but not limited to recruitment; hiring and human resources; strategic planning; ally, donor, and volunteer relations; Board and committee processes; and deciding what cases to litigate and what legislation to support and oppose. We are looking for candidates who share this commitment to advancing racial justice, both internally in our organization and externally in the communities that we serve.
 
*Please note: the ACLU-WA is closely following the 2019 Novel Coronavirus Disease (COVID-19). Currently, we have begun transitioning back to the office and hope to open fully under our new Hybrid Work Policy later in the summer. We will continue to carefully monitor public health pronouncements and recommendations.
 
To aid remote work, we provide laptops, home office supplies, certain equipment, and technology support. You will need an effective WiFi connection and a way to reach you by phone. This position is eligible for either a work phone or phone stipend, as well as an additional $100 stipend each month to help cover any additional costs while working from home.
 
The ACLU is an equal opportunity employer. We value a diverse workforce and an inclusive culture. The ACLU encourages applications from all qualified individuals without regard to race, color, religion, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status, socio-economic circumstance, or record of arrest or conviction. We do not conduct criminal background checks on our candidates. People of color, women, LGBTQ people, and people with disabilities are especially encouraged to apply.
 
 
PRIMARY RESPONSIBILITIES
Participate in ACLU-WA’s Race Equity Work.
  • This may include utilizing ACLU-WA race equity tools, adopting ACLU-WA race equity practices, serving on the Race Equity Team or subcommittees, etc.
 
Provide a Safe Environment for All Staff.
  • Take ownership of user support and the daily user experience of working in ACLU-WA’s technology environment. Respond to email, remote, and in-person requests from staff, interns, and volunteers for general computer assistance or tech-related inquires. Utilize and maintain our technical support system to improve efficiency and accountability. Ensure prompt and consistent responses for staff, interns, and external partners.
  • Provide knowledgeable solutions and guidance for staff questions and requests around technology. Create professional, user-friendly documentation and training presentations for staff in collaboration with the IT Director. Ensure that training and documentation is created, being mindful of accessibility for all staff.
 
Collaborate Across Departments.
  • Assist People Services team in use and maintenance of office machinery, printers, tech accessories, and computers. Maintain relationships with vendors for equipment repair or replacement. Make informed equipment and software recommendations to the IT Director on assessed needs and requirements for staff to succeed in their roles and duties.
  • We strive for a collaborative approach to our work. Help foster cross-departmental collaboration and multi-disciplinary strategies that enhance the work of ACLU-WA and are consistent with executing the organization’s strategic plan. As a member of the People Services team, this position will take an active role in supplying expertise to many individuals, teams, and departments.
 
Manage Employee Transition Processes.
  • Create accounts and hardware assignments and provide orientation for new staff and interns – an important introduction to our office culture and People Services’ commitment to creating a supportive experience for all staff.
 
Provide a Consistent, Secure, and Functional IT Infrastructure.
  • This includes daily monitoring of on-premises and cloud-based systems and troubleshooting known system issues as they arise. Assist the IT Director with the maintenance, disaster recovery, and administration duties of the ACLU-WA network, services, third party services, cabling, servers, and software.
 
 
QUALIFICATIONS
The IT field is one with many paths where no one can fully know its full breadth. At the ACLU-WA, we work with staff to develop skills and support each other’s work. If the position sounds like a good fit, please do not let fear of not having every qualification deter you from applying.
 
  • Ideal candidates will have an awareness of, and willingness to engage in, the difficult and transformative work of challenging systems of oppression, institutional and structural racism, and implicit bias.
  • Candidate must have two or more years of experience with Office 365 Enterprise, Active Directory, Windows operating systems, Windows servers, Virtualization, PowerShell, Group Policy, networking, BitLocker encryption, and supporting third party desktop applications.
  • Experience and strong understanding of Hybrid Azure AD, Intune, Azure security and governance tools, license management, internet-based communication encryption and security practices, MDM for business and personal devices, remote support and security monitoring tools, firewall design, on-premises server configuration and managing SAS platforms is required.
  • Good problem solving and a curiosity for the technology. Ability to research and troubleshoot independently is needed.
  • Good judgement is needed. Must know when it is appropriate to escalate technical support tickets or problems to the IT Director.
  • Experience installing, troubleshooting, and administering computer hardware and accessories.
  • Highly skilled at providing computing assistance and instruction, as well as excellent customer service, to individuals at a wide variety of technical skill levels and life experiences.
  • Excellent office and organizational skills. Attention to detail is a must.
  • Strong written and oral communication skills and excellent command of syntax and grammar.
  • Experience and knowledge of working in a legal office helpful.
  • Able to work from the office as needed.
 
 
WORK ENVIRONMENT
The ACLU-WA office is generally open between the hours of 9 a.m. and 5 p.m. and is located in downtown Seattle. The physical demands and work environment described below represent those required and encountered by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
  • Able to input information into a computer for long periods of time.
  • Able to remain stationary for extended periods.
  • Able to assess information communicated through a computer. 
  • Able to work some evenings, weekends, and holidays.
  • Able to periodically work long and extended hours.
  • Able to travel locally as needed.
  • Able to safely lift 30 lbs.
 
This job description provides a general but not comprehensive list of the essential responsibilities and qualifications required. It does not represent a contract of employment. The ACLU reserves the right to change the description and/or posting at any time without advance notice. This position is non-exempt under the Fair Labor Standards Act.
 
 
COMPENSATION AND BENEFITS
The ACLU of WA is dedicated to centering equity in all aspects of the organization and, as such, has adopted a salary scale for measuring how to best compensate its employees. The salary for this position is $63,915 – $67,915. For purposes of calculating overtime, the hourly rate of pay is $35.11 – $37.32. A range indicates the intention to accommodate those with varying years of relevant experience, as determined by the salary scale. Non-exempt employees observe a 35-hour work week with a 1-hour lunch break.
 
Benefits include three weeks of vacation, thirteen sick days, fifteen holidays, fully paid employee medical, dental, vision, and disability insurance, a generous retirement plan, and an ORCA card, the regional transportation pass.
 
 
APPLICATION PROCEDURE
To apply, please submit a cover letter and résumé on our online job portal. In your cover letter, please explain ways in which you satisfy the skills and qualifications specified above. Applications will be accepted until August 7th, 2022, at which time the job announcement will be marked as “closed” on our website at www.aclu-wa.org/careers.
 
 
HIRING TIMELINE
We will schedule interviews with qualified candidates after the close date and hope to have the selected candidate start in September.
 
 
The ACLU of Washington comprises two separate corporate entities, the American Civil Liberties Union of Washington, Inc. and the American Civil Liberties Union of Washington Foundation. The two corporations share the same overall mission, office space, and employees. This job posting refers collectively to the two organizations under the name “ACLU of Washington.”